Your eye health and safety are our top priorities. To ensure that you receive the correct and safe colored contact lenses, we require a valid prescription from a licensed eye care professional for all purchases. This Prescription Verification guide outlines the steps you need to follow to complete the verification process.
1. Why Prescription Verification is Important
Colored contact lenses are medical devices regulated by health authorities. Wearing lenses without a proper prescription can lead to serious eye health issues, including infections, corneal damage, and vision loss. Prescription verification ensures that your lenses are tailored to your eyes' unique specifications.
2. What You Need
To complete the prescription verification process, you will need:
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A valid prescription from a licensed optometrist or ophthalmologist.
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The prescription must include:
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Base Curve (BC)
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Diameter (DIA)
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Power (PWR) (if applicable)
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Expiration date
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Eye care professional's contact information
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3. How to Submit Your Prescription
You can submit your prescription by email:
Scan or take a clear photo of your prescription.
Email it to clientservice@akiwaii.com with the subject line "Prescription Verification – [Your Order Number]."
Include your full name and order number in the email.
4. Prescription Verification Process
Once we receive your prescription, our team will:
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Review the details to ensure it meets all requirements.
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Contact your eye care professional if additional information is needed.
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Notify you via email once your prescription is verified.
Processing Time: Verification typically takes 1-2 business days. Please submit your prescription as soon as possible to avoid delays in shipping your order.
5. Prescription Expiry and Renewal
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Prescriptions are valid for 1-2 years, depending on your country's regulations.
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If your prescription has expired, you will need to schedule an eye exam to obtain a new one before placing an order.
6. Frequently Asked Questions
Q: Do I need a prescription if I don’t require vision correction?
A: Yes, even if you don’t need vision correction, a prescription is required to ensure the lenses fit your eyes properly and are safe to wear.
Q: Can I use my glasses prescription?
A: No, contact lens prescriptions are different from glasses prescriptions. You will need a separate contact lens prescription from your eye care professional.
Q: What if I don’t have a prescription?
A: Schedule an eye exam with a licensed optometrist or ophthalmologist to obtain one. Many online retailers also offer virtual eye exams for convenience.
7. Contact Us
If you have any questions about the prescription verification process, please contact our customer support team at clientservice@akiwaii.com.
Thank you for prioritizing your eye health and cooperating with our prescription verification process. At Akiwaii.com, we are dedicated to providing you with high-quality colored contact lenses that are both stylish and safe to wear.