FAQs
1. About Our Products
Are your lenses safe?
Yes, all our contact lenses are FDA-approved or CE-certified, ensuring they meet strict safety and quality standards. We prioritize your eye health and only source products from reputable manufacturers.
Are the colors true to the photos?
We photograph our lenses in natural lighting, but colors may slightly vary depending on your eye color, lighting conditions, and screen settings.
Do you offer prescription lenses?
Yes, we provide both plano (non-prescription) and prescription options. If you are unsure about your prescription, please consult your optometrist before purchasing.
2. Orders & Shipping
Where do you ship from?
Orders are processed through our international fulfillment network and shipped directly to your delivery address.
How long will shipping take?
Most orders are processed within 24 business hours after your order and required information have been successfully received.
During major promotions or holiday periods, processing may take slightly longer.
How long does shipping to the United States take?
Standard delivery to the United States usually takes approximately 10–20 business days after dispatch.
Please note that delivery estimates may vary due to customs clearance, local carrier conditions, severe weather, or peak-season volume.
Shipping times vary by region:
US：10–20 Business Days
Canada: 7-12 business days
UK / Europe: 7-15 business days
Australia: 7-12 business days
Other regions: 10-20 business days
Tracking information will be sent to your email once your order ships.
Will I be charged customs fees?
Most orders pass without additional fees, but customs policies vary by country. Any import duties are the customer’s responsibility.
Where is my order and How can I track it?
Once your order has been dispatched, we will notify you by email.
To check the latest shipping status, go to the navigation menu on the AKIWAII homepage and select Track My Order.
3. Returns & Refunds
Do you offer refunds?
We only offer refunds for orders with verifiable product quality issues (e.g., damaged, defective, or incorrect items).
Because contact lenses are medical-grade products, we cannot accept returns for:
Change of mind
Wrong color or prescription chosen
Opened or tried-on lenses
What should I do if my item is damaged or defective?
Contact our support team within 7 days of delivery with:
Order number
Photos or video of the issue
Unopened product condition (if applicable)
We will verify the issue and provide a replacement or refund depending on the situation.
My package is delayed. Can I get a refund?
If the order is still in transit within the expected delivery window, we cannot issue a refund.
If the package is lost or undelivered after carrier confirmation, we will assist with reshipment.
4. Order Changes
Can I change or cancel my order?
Orders can be changed or cancelled anytime before shipment.Simply check whether your order has been shipped yet.
I entered the wrong address. What can I do?
If the order has not shipped, we can update the address.
If the package has already shipped, we cannot change the address or refund the order.
5. Product Use & Safety
How long can I wear the lenses?
Most Akiwaii lenses are designed for daily wear up to 8 hours. Please do not sleep, swim, or shower while wearing them.
Can beginners wear your lenses?
Yes! Our lenses are soft and beginner-friendly. If you feel discomfort, dryness, or irritation, remove them immediately.
How should I store the lenses?
Always use fresh contact lens solution and clean your case regularly to ensure hygiene and safety.
How do I choose the right lens size?
Our product pages include detailed information about the diameter, base curve, and water content of each lens. If you're unsure, consult your eye care professional for guidance.
Do colored lenses affect visual perception?
Yes. Colored lenses may alter your perception of colors and contrast. For example, blue lenses can give a cooler tone, while yellow lenses may make colors appear warmer.
Will the lenses shift on the eyes?
It’s possible. Blinking, rubbing your eyes, or dry lenses can cause them to move. Choosing the right size, proper fitting, and regular lens care are important.
Will wearing lenses feel like having a foreign object in your eyes?
If the lens diameter, base curve, and cleanliness are appropriate, there is generally no foreign body sensation. However, first-time wearers, those with dry eyes, or poorly fitted lenses may feel discomfort. Selecting the right lens and consulting an optometrist can help improve comfort.
6. How to Choose Lens Types
Recommended Type for Beginners
For newcomers, yearly disposable lenses are recommended—they are durable, comfortable, and easier for adaptation.
Monthly vs Yearly Lenses
Consider budget, convenience, usage frequency, and hygiene maintenance. Yearly lenses are more economical but require more careful care.
7. Contact Us
How can I reach customer support?
You can contact us via:
📩 Email: clientservice@akiwaii.com